Basilio Appliances Repair
3 / 5 23 rating
Customer Reviews
  1. francoise huens
    April 06, 2019 at 15:37 PM
    (1)
    Do not call this place. Total waste of time! Customer service is an unknown concept for the totally unprofessional secretary and dispatcher, Thais. She promised a technician would be at my house the next day between 12 and 3 pm. Nobody showed up. I called them at 3.45, no apologies, some story about a broken car, but not to worry, the technician is still coming. Called again at 5, no worries, technician absolutely will still come. Next day, 10.30 am, I tried to call them numerous times, all I got is the voicemail until I called from a different phone number whereby Thais answers immediately!!! A lame apology. "I didn't know he wasn't gonna come". No apology whatsoever for having me wait 6 hours yesterday and lose a day of work. And when I asked her why the technician still hasn't showed up, she wondered if I still wanted him to come? Obviously, they know their customer service is lousy and it is safer not to do any business with this company. And in response to one of the positive reviews: I am a happy person at heart who prefer not to put any time in complaining unless I have been totally disrespected and played with!
  2. Mr. Youri
    September 08, 2018 at 15:33 PM
    (1)
    these people will provide you with the worst service imaginable. they rescheduled me about 6 times just to come do a check up on appliance thats under warranty. They don't have any manager on stand by for any complaints . you have to deal with unprofessional secretary that often lies about if she the boss or not
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Related Listings
Similar companies in Collier Manor-cresthaven
  • Monday: 9:00 AM – 6:00 PM
  • Tuesday: 9:00 AM – 6:00 PM
  • Wednesday: 9:00 AM – 6:00 PM
  • Thursday: 9:00 AM – 6:00 PM
  • Friday: 9:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 3:00 PM
  • Sunday: Closed
  • 1603 W Copans Rd #6, Pompano Beach, FL 33064, USA

  • (954) 531-1244