Ken Hope Air Conditioning & Heating, Inc.
4.6 / 5 21 rating
Customer Reviews
  1. Robin Ruiz
    March 07, 2019 at 15:05 PM
    (5)
    They gave us a 30 minute window for the following morning (unlike Del Air's "sometime tomorrow after 12pm") and showed up promptly within the time window. He had us up and running in about 15 minutes (bad capacitor). Price was reasonable (I did some research to make sure). Afterwards, he also had his office check to see if the unit was still under warranty. Fast, professional and courteous. Only reason for 4 versus 5 stars was that the service call was charged on top of the repair (which some other companies do). 2019 Update (The above was from 2018) - continued excellent service and honesty. The tech (Wilson) thoroughly explained what he did, what the information meant etc. When providing solutions to one problem I had (too long to explain), he provided me alternatives with pros and cons and no attempt to bias and upsell one approach. He stated this was part of the Ken Hope Philosophy (not quite those words). Considered four stars only because we originally booked the day before and they had to reschedule us today, but they were prompt in rebooking and arriving.
  2. Donbrans
    April 13, 2018 at 19:26 PM
    (5)
    Ken Hope were the original installers of my two AC unit over 10 years ago, and they have been maintaining them ever since. In all that time, I have never had anything but good experience with them. It was a recent event though that prompted me to write this review. So, after 10 years, one of my valves finally fails and releases all my freon, my AC stopped, and the house warmed up real quick. I called Ken Hope on a Friday afternoon, and while they tried to get a tech over that night, they showed up first thing the next morning. The tech was very thorough and professional, explaining what he was doing and why, and he quickly got to the root of the problem. Ken Hope also worked with me and gave me a great deal on the cost of the repair as well. They have yet to let me down, which is why they will be the only company to service my ACs for as long as I own this house. Great job, guys!!!
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  • Monday: 8:00 AM – 5:00 PM
  • Tuesday: 8:00 AM – 5:00 PM
  • Wednesday: 8:00 AM – 5:00 PM
  • Thursday: 8:00 AM – 5:00 PM
  • Friday: 8:00 AM – 5:00 PM
  • Saturday: 8:00 AM – 3:00 PM
  • Sunday: 8:00 AM – 12:00 PM
  • 11531 US Hwy 41 S, Gibsonton, FL 33534, USA

  • (813) 671-2107